Swift. Decisive. Accountable.

Our Service

Service is not a promise made in a brochure. It is what happens when you need an answer, a document, a decision or a claim progressed.

Issued by the broker’s deadline or within 10 working days of receiving the complete information required.

Adjustments to original quotations are normally completed within 5 working days, with many expedited on request.

Issued within 30 days of inception or anniversary, subject to receiving the required proposal and scheme information.

Issued within 10 working days of receiving correct membership data and required information.

Within 5 working days of receiving requested documents, we aim to confirm acceptance or explain what further information is required.

Direct contact with people who understand the issue. No need to navigate layers of departments before reaching somebody who can help.

These are guideline service standards and assume complete information has been received.

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